Catalogue

1. Does creating card cost me any charges ?

No. Create card is free of charge. After you create the card, you can view it directly as real product. The card will be available for you to view for 48 hours, after that the card will be closed from view. If you like the card, you can proceed with payment and Pulpen Studio will ensure the card is stay online until the event day (extend to 2 weeks after event day)

2. How long will the card stay online after making the payment ?

The card will stay online from the moment you succesfully made payment until after 2 weeks of your event day

3. Is it guaranteed that there will be no issue ?

Our support is available 24 hours per day. Pulpen Studio will be prepared to assist you and make sure every issues resolved as soon as possible

4. Can I custom my card without using existing design from catalogue ?

Yes you can. We also offers a custom service with extra additional charges RM10.00 . The customization includes changing images, colors, content and also any styling. Click here to find out more

5. I've created my card and already made the payment but I want to change the design. Can I still do that ?

Yes you can. To change design using existing design is free of charge

6. How long will it takes to see the card after I created it ?

You can see the card as in real product as soon as you have finished editing.

7. If I confirmed to pay for the card, what else will I get ?

Apart from the e-Invite card, you will also be getting a PDF version of your card design.

8. Can I choose any music to be placed in the card?

Yes you can. As long the music is from Youtube. You just need to copy the link from Youtube and placed it inside a prepared section during creation of your card. Pulpen Studio will assist you in preparing it once you reached the card creation page

9. Can I put Google map location or Whatsapp link?

Yes you can. You will be assisted placing it during your card creation

10. How can I make the payment?

You can go to My Account, go to My Work tab on the left section, and click pay for the card that you wanted to purchase

11. How can I talk to Pulpen Studio support?

You can chat with us by clicking the icon Need Help on your right bottom screen.